Shipping & Returns

International Shipping

ONLINE BILLING

When ordering from Blowsion.com your credit card will NOT be automatically billed when the order is placed. We manually verify shipping rates and all items in stock before processing all Blowsion online orders. All items in stock are shipped within 24-72 hours of order being received (weekend orders and hours excluded). Any back-orders or delays will be communicated to you via a follow up email or phone call as quickly as humanly possible.Air Freight orders are always handled first. If your order was placed with UPS Ground as the freight choice and you need it shipped urgently please feel free to email us a "urgent" reminder and we will do our best to get all available out asap. Back-ordered items are NOT billed until available for shipment (excluding any special order items).

The online Blowsion shipping rate quote shown on your order is an ESTIMATE only. We are often able to consolidate your order and provide you a freight cost that may be less than the automatic quote supplied via the rate computer. We pride ourselves on this extra effort in saving our customers on freight costs. Please do not hesitate to request a custom freight quote anytime from us via email at info@blowsion.com.

BLOWSION USA AND CANADA SHIPPING INFORMATION

All Blowsion orders are shipped via UPS or US Postal Service. The standard UPS United States and Canada shipping method is UPS Ground Service. UPS 3rd Day, 2nd Day, Next Day, Worldwide Express and Worldwide Expedited services are also available at additional cost. Blowsion offers two UPS freight pickups daily---we want you to have your order on the way! We do not offer C.O.D. delivery.

If you would like your order shipped via U.S. Postal Service, there will be an additional 1-3 day delay for this choice as US Postal pickups are only handled bi-weekly at Blowsion.

FREE STANDARD GROUND SHIPPING ON ORDERS TOTALING OVER $150.00

Free Shipping applies to online orders only. Orders will be shipped via our standard fulfillment method (2-7 Days Transit Time) and varies by destination. The Free Standard Shipping option will either be via USPS First Class or Priority Mail, or UPS Ground or SurePost services. The actual service used is at the discretion of Blowsion. Free Standard Ground Shipping applies to domestic shipments within the Continental United States (48 States) only. Over-sized items and/or shipments are excluded from this offer. Dealer orders do not qualify for free shipping. If your order is over-sized and does not qualify for the free shipping offer, you will be contacted by a sales representative with a shipping quote. We will not process your over-sized shipment order until we have approval on the shipping quote. Please allow up to 24 hours for your order to be processed. Most orders are processed within the same business day the order is placed. However, there are some instances where we need to custom manufacture items such as mat kits, verify the shipping address or the credit card to avoid fraudulent activity.

INTERNATIONAL SHIPPING

International orders are given a customized freight choice of UPS and US Priority International Mail via e-mail reply once your order is received and we can estimate the EXACT box size and weight of each individual item requested in the order. Please do not hesitate to request a custom freight quote in advance via email at info@blowsion.com.

BLOWSION INTERNATIONAL SHIPPING OPTIONS

UPS - Normal delivery times are 2-4 days. All UPS international freight options Blowsion offers include up to the minute daily online tracking. Blowsion UPS international freight costs are generally discounted 10%-15% or more off the posted online prices due to the volume of international freight we ship.

USPS Priority International Mail - Normal delivery time is 8-14 days (not guaranteed). US Priority International Mail Service is our low cost freight option to many countries. Please be aware that with US Priority International Mail Service there is no daily updated tracking capability. Once the shipment leaves the USA, the package in most cases is then integrated into the receiving countries postal delivery network. We retain the USPS outbound and delivery confirmation number information in our database as proof of the shipment departure. USPS Priority Intl Mail has slower customs clearance than UPS and in cases can take longer than estimated.

ABOUT INTERNATIONAL CUSTOMS

All prices (including our website, email messages, pro forma invoices, work-orders and price quotes) are in US Dollars only. You can calculate the prices in your own currency by using the currency converter here: http://www.xe.com/ucc/

Shipments outside the US may be subject to customs fees, tariffs, duties, Value-Added Tax (VAT) etc depending on the rules of each country. Customs procedures and charges can vary widely and are the recipient’s responsibility. Your local UPS customs or Postal office can estimate any fees that may be incurred and we encourage you to contact your local representative for more information. Any import duty or fees will be collected at time of arrival during customs clearance upon delivery and are not included in the Blowsion merchandise price or shipping charges. Blowsion cannot provide accurate estimates for these costs.

Items that Blowsion ships internationally are considered “sold”. Blowsion is not responsible for any costs, delays, or problems caused by shippers or customs once the shipment leaves our facility. If customs and duties are not paid, goods will be abandoned and no refund given. If you refuse a package that has been received by customs because you cannot clear the tariffs or taxes, we will refund the cost of the product(s) after collecting the return shipping fees and any additional fees required to return the package to Blowsion.

FREQUENTLY ASKED SHIPPING QUESTIONS

How much does international shipping cost?

International shipping is calculated based on a number of factors including the desired service level (UPS or USPS), the number of items you are purchasing, the weight and size of the item(s), and the destination country postal code. Blowsion will send an additional custom freight quote via email for each order inquiry. You will be required to review and approve via reply your freight choice prior to us billing and shipping your package.

When am I billed?

Your credit card will be billed by Blowsion at the time your freight choice is confirmed by you and your package ships. How much duty, customs tariffs, VAT and/or taxes are charged on international orders?

Duty, customs tariffs and VAT are set by each country and determined based on a combination of the country of origin or manufacturing of the goods being purchased, the listed value of the contents, and the classification the merchandise. The amount of applicable duty, tariffs, taxes and VAT will vary by country. For specific amounts you will want to contact your local postal or customs agent/office.

My credit card has been billed but I haven’t received a tracking number?

In the event that you do not receive any shipping information from UPS please check your junk/spam e-mail folders as it can often times end up there. There is VERY LIMITED online tracking numbers supplied with US Priority Mail Service. Who will I contact if I have questions relating to my order after I have made a purchase?

Please email us at info@blowsion.com or call us at 503.625.3616 and we will gladly be able to assist you with any questions relating to your order.

ORDER CANCELLATIONS

Special ordered merchandise (Mat kits, custom painted items etc..) cannot be cancelled and are billed in advance. Cancellation of standard item orders must be received prior to billing and shipment of products. Blowsion cannot cancel an order once it has shipped and left our facility.

FREIGHT INSURANCE, SIGNATURE REQUIRED, RETURNS & CLAIMS

Due to the additional costs we would have to hand off to our customers,Blowsion does not additionally insure, or require signature confirmation of delivery unless requested by the customer. UPS only covers up the $100.00 for domestic USA deliveries. Any amount over that is not the responsibility of Blowsion and the customer assumes all liability for any further losses. Any requests for the return of goods purchased from Blowsion must be made within 10 days of receipt of goods. No returns will be accepted after 10 days. Prior to any return shipment, call or email Blowsion for a Return Authorization Number (RA#) that will be issued over the phone or via email. Returned goods must be in NEW and UNUSED condition, in the original packaging, include instruction manuals, hardware and all accessories relevant to the product as it was shipped. If the merchandise has been installed on the watercraft or used, or is missing parts or manuals, then you have bought it and it cannot be returned. Merchandise can only be returned by the party that originally purchased it from Blowsion, (Example: if you bought it at a dealership, you must return it to that dealership). The customer is responsible for the return freight costs incurred. NO SHIPPING CHARGES REFUNDED. No exceptions. If the merchandise is being returned because of a proven shipping or packing error made by Blowsion, then Blowsion will only cover the cost for shipping the correct product back to the customer via UPS Ground or U.S. Parcel Post shipping. Any expedited air freight requests or costs are the sole responsibility of the customer. Blowsion cannot issue call tags. All approved returns are subject to a 20% restock charge plus the original cost to ship the goods the first time. Refunds will only be for credit towards future purchases- no cash refunds or credit to credit card. In the event of a defective part or goods being received by the customer, Blowsion will exchange the defective item for a new replacement at no charge upon the return of the defective item. Damages caused by the shipper excluded (see below).

RETURN FORM: Blowsion_Return_Form.pdf (197 kb PDF)

DAMAGED FREIGHT CLAIMS

All merchandise should be thoroughly inspected by the customer upon receiving. All claims to the carrier must be made with the delivery agent while driver is present. If any shipping damage is found, it is the customer’s responsibility to file a claim with the delivery carrier. We suggest digital camera pictures be taken immediately to document proof of damage(s) to the packaging and/or contents. All damage claims must be supported by a bill of lading/tracking number and invoice.